Resolution 1

  1. Plug the power cord into the Mobile POS enclosure.
    This will “wake” the EMV device.
  2. Wait ten seconds.
  3. Tap the card icon at the top of the POS software to determine if the device is connected.

Resolution 2

  1. On the iPad, run the Settings app.
  2. Tap Bluetooth.
  3. Verify that the EMV device is connected.
    If not, tap the “CHBxxxx” device to connect.
  4. Run the Heartland Restaurant app.
  5. Tap the card icon at the top of the POS to determine if the device is connected.

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Resolution 3

  1. On the iPad device, double-tap the Home button or swipe up.
  2. Close the Heartland Restaurant app.
  3. Access the iPad’s Bluetooth settings.
  4. In the Bluetooth list, tap the Information button for the “CBHxxxxxxx WiseCube” device.
  5. Tap Forget device.
  6. Run the Heartland Restaurant app.
  7. In the POS, tap the Settings button ( ) in the top right-hand corner, then tap Manager.
  8. In the Manager Settings screen, tap Payment Terminals.
  9. Tap Scan for WiseCube Devices.
    If the POS finds the card reader, it will display a new tile representing the card reader.
  10. Tap Pair.

Resolution 4

  1. Access the iPad’s Bluetooth settings to verify the device is not there.
    If it is, delete it.
  2. Open the enclosure from both openings.
  3. Remove the EMV device.
  4. On the EMV device, press and hold the power button until it powers off.
  5. On the iPad, access the Bluetooth settings.
  6. Disable the Bluetooth connection feature, then enable it again.
  7. Turn the WiseCube device back on.
    It should flash its lights in a chasing pattern.
  8. Run the POS, access the Payment Terminals screen again, and scan for the device.
  9. Select your device for pairing.

You should see a prompt for pairing on the iPad.