Resolution 1
- Plug the power cord into the Mobile POS enclosure.
This will “wake” the EMV device. - Wait ten seconds.
- Tap the card icon at the top of the POS software to determine if the device is connected.
Resolution 2
- On the iPad, run the Settings app.
- Tap Bluetooth.
- Verify that the EMV device is connected.
If not, tap the “CHBxxxx” device to connect. - Run the Heartland Restaurant app.
- Tap the card icon at the top of the POS to determine if the device is connected.
Resolution 3
- On the iPad device, double-tap the Home button or swipe up.
- Close the Heartland Restaurant app.
- Access the iPad’s Bluetooth settings.
- In the Bluetooth list, tap the Information button for the “CBHxxxxxxx WiseCube” device.
- Tap Forget device.
- Run the Heartland Restaurant app.
- In the POS, tap the Settings button ( ) in the top right-hand corner, then tap Manager.
- In the Manager Settings screen, tap Payment Terminals.
- Tap Scan for WiseCube Devices.
If the POS finds the card reader, it will display a new tile representing the card reader. - Tap Pair.
Resolution 4
- Access the iPad’s Bluetooth settings to verify the device is not there.
If it is, delete it. - Open the enclosure from both openings.
- Remove the EMV device.
- On the EMV device, press and hold the power button until it powers off.
- On the iPad, access the Bluetooth settings.
- Disable the Bluetooth connection feature, then enable it again.
- Turn the WiseCube device back on.
It should flash its lights in a chasing pattern. - Run the POS, access the Payment Terminals screen again, and scan for the device.
- Select your device for pairing.
You should see a prompt for pairing on the iPad.